Terms of Service and Refund Policy

Last Updated: September 10th, 2024

Terms of Use:

General Conditions

The website is owned and operated by the Southeastern Region
of the National Model Railroad Association, Inc.. (“we”
or “us”).  By using our website, you agree to be bound by
these Terms of Use and to use the website in accordance with these Terms of
Use, our Privacy Policy, and any additional terms and conditions that may
apply to specific sections of the website or to products and services
available through the website. Accessing the website, in any manner,
whether automated or otherwise, constitutes use of the website and your
agreement to be bound by these Terms of Use.  We reserve the right to
change these Terms of Use or to impose new conditions on use of the website,
from time to time, in which case we will post the revised Terms of Use on
this Website.  By continuing to use the website after we post any such
changes, you accept the Terms of Use, as modified.  We reserve the right
to modify or terminate your account for the website for any reason, without
notice, at any time.  We reserve the right to refuse service to
anyone for any reason at any time.  We may, but have no obligation
to, remove content and accounts containing content that we determine in
our sole discretion are unlawful, offensive, threatening,
libelous, defamatory, obscene or otherwise objectionable, or violates any
party’s intellectual property or these Terms of Use.

By using this Southeastern Region of the National Model
Railroad Association, Inc. website or application, you are agreeing to be
bound by the following terms and conditions.

Basic Terms

  • You
    are responsible for any activity that occurs under your screen name.
  • You
    are responsible for keeping your password secure.
  • You
    must not abuse, harass, threaten, impersonate, or intimidate site staff or
    other site members.
  • You
    may not use the website for any illegal or unauthorized purpose.
    International users agree to comply with all local laws regarding
    online conduct and acceptable content.
  • You
    are solely responsible for your conduct and any data, text, information,
    screen names, graphics, photos, profiles, audio and video clips,
    links that you submit, post, and display on the website.
  • You
    must not modify, adapt or hack the website or modify another website so
    as to falsely imply that it is associated with the Southeastern
    Region of the National Model Railroad Association, Inc.
  • You
    must not create or submit unwanted email (“Spam”) to any staff
    or member of the website.
  • In
    using the website/applications, you must not violate any laws in your
    jurisdiction (including but not limited to copyright laws).
  • By
    submitting work to this website/application, the submitter agrees to grant
    a worldwide, non-exclusive, royalty-free license to use, reproduce,
    distribute, prepare derivative works of, display, modify and perform
    the user submission in connection with the website owner’s business
    in any media formats now known and hereafter developed and through
    any media channels.  All rights in this paragraph are granted without
    the need for additional compensation of any sort to the submitter.

Your interactions with organizations and/or individuals,
including payment and delivery of goods or services, and any other terms,
conditions, warranties or representations associated with such dealings,
are solely between you and such organizations and/or individuals. You
should make whatever investigation you feel necessary or
appropriate before proceeding with any online or offline transaction with
any of these organizations or individuals.

You agree that the Southeastern Region of the National Model
Railroad Association, Inc. shall not be responsible or liable for any loss
or damage of any sort incurred as the result of any such dealings. 
If there is a dispute between participants on this site, or between users
and any third party, you understand and agree that the Southeastern Region
of the National Model Railroad Association, Inc. is under no obligation to
become involved.  In the event that you have a dispute with one or
more other users, you hereby release the Southeastern Region of the
National Model Railroad Association, Inc., its officers, agents
and successors in rights from claims, demands and damages (actual and
consequential) of every kind or nature, known or unknown, suspected
and unsuspected, disclosed and undisclosed, arising out of or in any way
related to such disputes and/or our service.

Violation of any of these agreements will result in the
termination of your account with the website.  While we prohibit such
conduct and content on our website, you understand and agree that the Southeastern
Region of the National Model Railroad Association, Inc. cannot be responsible
for the content posted on its website and you nonetheless may be exposed to
such materials and that you use the website at your own risk.

 

Refund Policy

Thank you for subscribing to Southeastern Region of the National Model Railroad Association, Inc.’s SouthErneR. We hope you are satisfied with our services, but if not, we’re here to help.

Refund Eligibility:

  • To be eligible for a refund, you must submit a request within 31 calendar days of your subscription start date. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of Southeastern Region of the National Model Railroad Association, Inc..
  • Southeastern Region of the National Model Rairoad Association, Inc. reserves the right to substract processing fees charged by our credit card processors from refunds. Processing fees may include fees charged on both the initial transaction as well as refund processing.
  • Refund requests can be made if you encounter technical issues that prevent you from using our service and that cannot be resolved by our support team. Proof of the issue may be required.
  • Please note that refunds are not guaranteed and may vary depending on the circumstances. Refund requests due to issues beyond Southeastern Region of the National Model Railroad Association, Inc.’s control (e.g., changes in personal circumstances, third-party hardware or software failures, etc.) will not be honored.

Process for Requesting a Refund:

  • To request a refund, please contact our customer support team at webmaster@ser-nmra.org. Include your account information, subscription details, and a brief explanation of why you are requesting a refund.

Refund Processing:

  • Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that refunds can only be made back to the original payment method used at the time of purchase.

Changes to Refund Policy:

  • Southeastern Region of the National Model Railroad Association, Inc. reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.

Contact Us:

Scenarios Where Refunds Would Typically Be Granted:

  • Technical Issues: The customer experiences persistent technical issues that prevent them from accessing the SouthErneR effectively, despite multiple attempts by the support team to resolve the problem. For example, the website fails to load or crashes frequently, impeding the customer’s ability to perform necessary tasks.
  • Billing Error: The customer was incorrectly charged due to a billing error on Southeastern Region of the National Model Railroad Association, Inc.’s part. For example, they were billed twice in one month, or charged after cancelling their subscription in accordance with the cancellation policy.

Scenarios Where Refunds Would Not Typically Be Granted:

  • Change of Mind: The customer decides they no longer want or need the SouthErneR after the refund eligibility period has passed.

General Contact

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